Terms of service
Service Policy — KISMO
At Kismo, we are committed to providing a simple, smooth, and high-quality customer experience. Our customer service team is here to support you before, during, and after your order.
Customer service
Our team is available to answer any questions regarding our products, your order, or any other request.
📩 You can contact us at: contact@kismo.com
Response time
We aim to respond to all enquiries within 24 to 48 working hours, excluding weekends and public holidays.
Order support
We support you at every stage of your order:
- Delivery tracking
- Assistance with delays
- Order issue resolution
- Help with missing or damaged items
Customer satisfaction
Your satisfaction is our priority. If you experience any issue with a product or order, our team will do its best to provide a suitable solution as quickly as possible.
Service limitations
Our customer service does not directly control courier operations (such as delivery delays or carrier issues), but we remain your main point of contact to open investigations and assist you throughout the process.
Contact
For any questions, our customer service team is available at: