Shipping policy

Shipping Policy — KISMO

KISMO currently delivers worldwide.

All orders placed before 1:00 PM are shipped the same day.
All orders placed after 1:00 PM are shipped the following day.

Shipments are processed excluding weekends and public holidays.

Parcels are prepared and shipped from our logistics centre.

Once shipped, orders are delivered within an estimated timeframe of: 7 to 14 working days.

These delivery times are provided as a guide only and may vary depending on the carrier, peak periods, or events beyond our control.

Shipping costs are displayed at checkout before payment is confirmed.

Once your order has been shipped, you will receive an email containing your tracking number so you can follow your parcel’s delivery.

In the event of a delivery delay outside of KISMO’s control (carrier issues, weather conditions, strikes, etc.), KISMO cannot be held responsible.

However, our customer service team remains available to assist you and take the necessary steps.

If your parcel is marked as delivered but you have not received it, please contact our customer service at:

An investigation will be opened with the carrier.

The customer is responsible for ensuring that all information provided at checkout is accurate.

In the event of an incorrect address, reshipping costs will be charged to the customer.

For any questions regarding your order delivery, you can contact us at: